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Dental Services FAQ


Frequently Asked Questions about Dental Services in Edmonton

Q. Are you accepting new patients?

A. YES! We are always accepting new patients.

Q. Do you see emergency patients? How long will it take for me to get in?

A. We hope you never have to deal with a dental emergency, but we are here for you if you do need us. We offer same-day emergency service and we always try to keep wait times to a minimum; usually, the earlier in the day you call us, the easier it is to get in for an appointment.

Q. Do you offer treatments for children?

A. Yes, we are a family practice that provides a comprehensive range of dental services for you and your family – from the youngest child to the oldest adult.

We believe it is important to get an early start on your child’s dental care so that they will learn that visiting the dentist is a regular part of healthcare.

Q. How can I prevent tooth decay and gum disease?

A. Daily brushing and flossing, along with regular dental examinations and cleanings, are essential in preventing dental problems and maintaining the health of your teeth and gums.

Steps you can take to prevent tooth decay and gum disease at home include:

Thorough brushing: Brush at least twice daily using a soft-bristle toothbrush and fluoride toothpaste to help prevent tooth decay and gum disease. Replace your toothbrush every 2 to 3 months.

Proper flossing: Flossing daily is important to the health of your teeth and gums.

Q. How often should I have regular dental visits?

A. Your teeth should be examined and cleaned at least twice a year. During this appointment, the dentist will check your teeth, gums, mouth and throat.

The checkup includes:

A head and neck examination: This includes an oral cancer screening checking the face, neck, tongue, tissues and gums.

A clinical dental examination: This includes an examination of the teeth for decay and mobility; a check of the current condition of existing fillings, as well as the health of the gums and bone around the teeth; the contact of your teeth when you bite; and any removable appliances.

X-rays: A review of the X-rays to identify tooth decay, cysts and bone loss.

A dental cleaning (prophylaxis): This includes the scaling (removal) of calculus, polishing teeth to remove stains and plaque, flossing, and a review of oral hygiene instructions.

Your dentist will discuss the details of the examination and provide you with treatment plan options, if necessary.

Q. Do you accept insurance?

A. YES! We accept all types of insurance! Bring in your insurance card and benefit booklet, and 1 of our administrative experts will help you decipher your benefits, maximums and coverage. Our office is able to process most insurance claims electronically, providing us with an immediate response as to what your coverage will be. For your convenience, we accept cash, debit, Visa and MasterCard.

Have more questions? Follow these quick links for more information.

  • Alberta Dental Association
  • Canadian Dental Association FAQ
  • The Oral Cancer Foundation